Heloisa Candello  Heloisa Candello photo         

contact information

Research staff
Brazil Research Lab, Brazil
  +55dash19dash21324897

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Professional Associations

Professional Associations:  ACM  |  Design Research Society


2021

Microbanking: Bringing Credit to Underrepresented Communities by Enhancing Local Financial Practices With AI
Heloisa Candello, Andrea Britto Mattos, Claudio Pinhanez, Rogerio de Paula, and Marcelo Grave
Reframing Diversity in AI: Representation, Inclusion and Power. CEUR RDAI2021. (AAAI 2021 Workshop).

Microbanking: Bringing Credit to low-wage communities by Enhancing Informal Financial Practices with AI
Heloisa Candello, Andrea Britto Mattos, Claudio Pinhanez, Vera Liao, Rogerio de Paula, and Marcelo Grave
Artificially Intelligent Technology for the Margins: A Multidisciplinary Design Agenda CHI 2021 Workshop


Teaching Conversational Robots in a Museum Exhibition with Interactive Surfaces
Candello, Heloisa, Mauro Carlos Pichiliani, and Claudio Santos Pinhanez.
Interactive Surfaces and Spaces, ACM ISS. pp. 41-45. 2021

Making Conversational Robots Learn from Children in a Collaborative Museum Exhibition
Candello, Heloisa, Mauro Pichiliani, and Claudio Pinhanez.
Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2021.

Let s Talk About CUIs - Putting Conversational User Interface Design Into Practice
Murad, Christine, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Heloisa Candello, et al
Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions
Doyle, P. R., Rough, D. J., Edwards, J., Cowan, B. R., Clark, L., Porcheron, M., ... & Candello, H.
In 26th International Conference on Intelligent User Interfaces (pp. 12-14)., 2021

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems
Pinhanez, Claudio, Paulo Cavalin, Victor Henrique Alves Ribeiro, Ana Appel, Heloisa Candello, Julio Nogima, Mauro Pichiliani et al
In Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language ACL, 2021

Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems
Pinhanez, Claudio Santos, Heloisa Candello, Paulo Cavalin, Mauro Carlos Pichiliani, Ana Paula Appel, Victor Henrique Alves Ribeiro, Julio Nogima et al
Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems


2020

Collaboration and Cooperation Work Mechanisms of Customer Service Content Curators of Conversational Systems
Heloisa Candello, Mairieli Wessel, Claudio Pinhanez, Sara Vidon
CUI@CSCW2020 workshop. CSCW2020.

Learning AI with Museum Playful Experience for Children
Heloisa Candello, Mauro Pichiliani, Claudio Pinhanez
NORDCHI Workshop on Creating opportunities for children reflections on AI, Robotics and other intelligent technologies. , 2020

Learning AI with Museum Playful Experience for Children.
Heloisa Candello, Mauro Pichiliani, Claudio Pinhanez.
IDC2020 Workshop on Creating opportunities for children reflections on AI, Robotics and other intelligent technologies.

Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems.
Heloisa Candello, Mairieli Wessel, Claudio Pinhanez, Sara Vidon
CHI 2020 Workshop. CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community.

Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems.
H Candello, M Wessel, C Pinhanez.
Proceedings of the 2nd Conference on Conversational User Interfaces (CUI2020), (poster)

Slow Down, Redesign, and Accelerate: Adaptations and Resilience on Business Sales Transformation amid COVID-19 crisis.
Heloisa Candello, Juliana Jansen Ferreira, Marisa Affonso Vasconcelos, Vagner Figueredo de Santana, Rogerio de Paula, Claudio Pinhanez
New Future of work. Microsoft Research., 2020

Co-designing a Conversational Interactive Exhibit for Children.
Heloisa Candello, Mairieli Wessel, Mauro Pichiliani, Claudio Pinhanez, Sara Vidon.
Working in Progress paper. IDC2020.

Comparing Users' Perception of Different Chatbot Interaction Paradigms: A Case Study
Francisco Albernaz Machado Valerio, Tatiane Gomes Guimaraes, Raquel Oliveira Prates, Heloisa Candello.
Proccedings of IHC 2020. ACM

Design thinking in software requirements: What techniques to use? a proposal for a recommendation tool.
R Parizi, M Moreira da Silva, I de Souza Couto, K Pavin Trindade, H Candello
Proceedings of the Ibero-American Conference-American. CIBSE., 2020


Understanding how visitors interact with voice-based conversational systems
Heloisa Candello, Fabricio Barth, Eduardo Carvalho, Ruy Cotia.
Lectures Notes of Computer Science, 2020


2019

Can direct address affect user engagement with chatbots embodied in physical spaces
Heloisa Candello, Claudio Pinhanez, Mauro Pichiliani, Marisa Vasconcelos, Haylla Conde
Proceedings of the 1st International Conference on Conversational User Interfaces, 2019
vocative case, visitor pattern, user experience design, social relation, psychology, performing arts, observational study, human computer interaction, empirical research, embodied cognition

Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides
Heloisa Candello, Mauro Pichiliani, Mairieli Wessel, Claudio Pinhanez, Michael Muller
Proceedings of the Halfway to the Future Symposium 2019 on
visual arts, the imaginary, sociology, social dilemma, robot, participatory design, emerging technologies, dilemma, design fiction, converse

Teaching Chatbots to Show Science: A Study with Museum Guides
Heloisa Candello, MauroPichiliani, Claudio Pinhanez, Paulo Cavalin
CHI2019 - Human-Centered Machine Learning Perspectives Workshop



2018

Chatbots Explain Themselves: Designers Strategies for Conveying Chatbot Features to Users
Francisco Albernaz Machado Valerio, Tatiane Gomes Guimaraes, Raquel Oliveira Prates, Heloisa Candello
SBC Journal on Interactive Systems 9(3), 61-79, 2018
social network, semiotics, semiotic engineering, popularity, natural language, human computer interaction, computer science, chatbot

Visitor experiences with intelligent voice-based exhibitions
Heloisa Candello, Fabricio Barth
CHI 2018 - Workshop Voice-based user interfaces

Ravel: a MAS Orchestration Platform for Human-Chatbots Conversation
Maira Gatti de Bayser, Claudio Pinhanez, Heloisa Candello, Marisa Vasconcelos, Mauro Pichiliani, Melina Guerra, Paulo Cavalin, Renan Souza
6th International Workshop on Engineering Multi - Agent Systems (EMAS 2018)

Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice
Heloisa Candello, Claudio Pinhanez
Studies in Conversational UX Design, Springer, 2018
Moore, R.J., Szymanski, M.H., Arar, R., Ren, G.-J. (Eds.)

Voice-based Conversational UX Studies and Design
Stuart Reeves, Martin Porcheron, Joel E. Fischer, Heloisa Candello, Donald McMillan, Moira McGregor, Robert J. Moore et. al.
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, ACM

Having an Animated Coffee with a Group of Chatbots from the 19 th Century
Heloisa Candello, Claudio Pinhanez, Mauro Carlos Pichiliani, Melina Guerra, Maira Gatti de Bayser
CHI 2018, ACM




2017

Heres What I Can Do: Chatbots Strategies to Convey Their Features to Users
Francisco A. M. Valerio, Tatiane G. Guimaraes, Raquel O. Prates, Heloisa Candello
Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017
user interface, social network, sentence, semiotics, semiotic engineering, popularity, human computer interaction, computer science, chatbot



Collaborative System for Generative Design: Manipulating Parameters, Generating Alternatives
Paraguai, Luisa and Candello, Heloisa and Costa, Paulo
International Conference of Design, User Experience, and Usability, pp. 727--739, 2017

Shaping the Experience of a Cognitive Investment Adviser
Candello, Heloisa and Pinhanez, Claudio and Millen, David and Andrade, Bruna Daniele
International Conference of Design, User Experience, and Usability, pp. 594--613, 2017

Typefaces and the Perception of Humanness in Natural Language Chatbots
Candello, Heloisa and Pinhanez, Claudio and Figueiredo, Flavio
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, pp. 3476--3487
Abstract

Cognitive Computing: Where Big Data Is Driving Us
Appel, Ana Paula and Candello, Heloisa and Gandour, F{\'a}bio Latuf
Handbook of Big Data Technologies, pp. 807--850, Springer, 2017
Abstract

Talking with conversational agents in collaborative action
Porcheron, Martin and Fischer, Joel E and McGregor, Moira and Brown, Barry and Luger, Ewa and Candello, Heloisa and O'Hara, Kenton
Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, pp. 431--436
Abstract

A Hybrid Architecture for Multi-Party Conversational Systems
Gatti de Bayser, Maira and Cavalin, Paulo and Souza, Renan and Braz, Alan and Candello, Heloisa and Pinhanez, Claudio and Briot, Jean-Pierre
arXiv preprint arXiv:1705.01214, 2017
Abstract


2016

Evaluating multi-agent conversational interfaces in the early stages of the design process
Candello, Heloisa and Andrade, Bruna Daniele
Revista de Design, Tecnologia e Sociedade 3(1), 1--15, 2016
Abstract

Destiny: a cognitive mobile guide for the olympics
Appel, Ana Paula and Candello, Heloisa and de Souza, Beatriz SR and Andrade, Bruna D
Proceedings of the 25th International Conference Companion on World Wide Web, pp. 155--158, 2016
Abstract

User Methods and Approaches to Design Cognitive Systems
Candello, Heloisa
International Conference of Design, User Experience, and Usability, pp. 231--242, 2016
Abstract

Building a Question-Answering Corpus Using Social Media and News Articles
Cavalin, Paulo and Figueiredo, Flavio and de Bayser, Ma{\'\i}ra and Moyano, Luis and Candello, Heloisa and Appel, Ana and Souza, Renan
International Conference on Computational Processing of the Portuguese Language, pp. 353--358, 2016
Abstract

Service Design Tools to Explore Financial Services for Poor Microbusiness Owners
Candello, Heloisa and Pinhanez, Claudio and Millen, David and Bianchi, Silvia
Service Design Geographies. Proceedings of the ServDes. 2016 Conference, pp. 192--204
Abstract

MC3-Design and Evaluation of Conversational Interfaces
Candello, Heloisa and Pinhanez, Claudio S
IHC Proceedings, 2016
Abstract


2015

Optimizing Cloud Storage Management Services
Alatorre, Gabriel and Gopisetty, Sandeep and Jadav, Divyesh and Langston, Bryan and Mandagere, Nagapramod and Routray, Ramani and Ludwig, Heiko
Maximizing Management Performance and Quality with Service Analytics, pp. 404--429, IGI Global, 2015
Abstract

Pay by cash? Quickly design-inspired studies to gain insights about people financial transactions
Candello, Heloisa and Millen, David and Bianchi, Silvia and Braz, Alan
Blucher Design Proceedings 2(2), 614--623, 2015
Abstract

Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools
Cavalcante, Victor and Candello, Heloisa and Pinhanez, Claudio and Braz, Alan and Amorin, Franklin and Nauata, Nelson
Maximizing Management Performance and Quality with Service Analytics, pp. 207--232, IGI Global, 2015
Abstract


2014

A Validation Study of a Visual Analytics Tool with End Users
Candello, Heloisa and Cavalcante, Victor Fernandes and Braz, Alan and De Paula, Rog{\'e}rio Abreu
International Conference of Design, User Experience, and Usability, pp. 381--391, 2014
Abstract


2013

Multimedia information delivery on mobile cultural applications
Candello, Heloisa
International Conference on Universal Access in Human-Computer Interaction, pp. 583--592, 2013
Abstract

Text and hyperlink recommendations for designing mobile culturais guides/Recomendacoes para o design de textos e hiperlinks em aplicativos moveis culturais
Candello, Heloisa
Brazilian Journal of Information Design 10(3), 262--274, Sociedade Brasileira de Design da Informacao, 2013
Abstract

Gathering requirements to develop outdoor mobile cultural guides in the field
Candello, Heloisa and Pemberton, Lyn
Proceedings of World Congress on Communication and Arts, pp. 47--51, 2013
Abstract


2012

Design for outdoor mobile multimedia: representation, content and interactivity for mobile tourist guides
de Souza Pereira Candello, Heloisa Caroline
Ph.D. Thesis, 2012
Abstract


2011

Analysing the experience of being guided by a mobile guide app
Candello, Heloisa
Revista GeMinis 2(1), 21--52, 2011
Abstract


2009

Developing principles for outdoor mobile multimedia guides in cultural heritage settings
Candello, Heloisa
Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, pp. 96, 2009


2008

Metodologia semiotica para analise de revistas digitais on-line
Candello, Heloisa Caroline de Souza Pereira and Hildebrand, Hermes Renato
Actas de Diseno, Buenos Aires, Argentina 3(5), 66--71, 2008


2006

Semiotic of Digital Publications
Candello, Heloisa Caroline de Souza Pereira and others
Master Thesis, [sn], 2006