Kien Pham, Prasanna Sattigeri, et al.
IBM J. Res. Dev
The increasing popularity of chatbots as virtual assistants has lead to many organizations releasing If-This-Then-That frameworks to engineer such chatbots. However, these frameworks often result in inflexible and difficult-to-maintain chatbots. This paper outlines a high-level conceptual framework for realizing flexible chatbots founded upon agent-oriented abstractions: goals, plans, and commitments.
Kien Pham, Prasanna Sattigeri, et al.
IBM J. Res. Dev
Rajarshi Das, Maja Vukovic
UbiComp 2011
Jinho Hwang, Yun-Wu Huang, et al.
IM 2015
Anup K. Kalia, Raghav Batta, et al.
CLOUD 2021