The Business services research department develops innovations and technologies in a variety of areas including business analytics, front-office business solutions, service delivery, social business, mobile enterprise and commerce. Our capabilities, help IBM be the leading provider of business services including management consulting, systems integration, and application management services. Our innovations improve productivity, effectiveness and efficiency of business processes and operations of IBM clients. This is enabled by advanced deep analytics and optimization solutions and by novel knowledge management techniques. We are also leading innovations in front-office digitization, by developing solutions for commerce and marketing, advanced mobile enterprise solutions and technologies for smarter social business.