Maja Vukovic  Maja Vukovic photo       

contact information

Research Manager, RSM, Member IBM Academy of Technology & Master Inventor
Thomas J. Watson Research Center, Yorktown Heights, NY USA
  +1dash914dash945dash4726

links

Professional Associations

Professional Associations:  IBM Academy of Technology  |  IEEE, Senior Member


2013

From sensing to controlling: the state of the art in ubiquitous crowdsourcing
Maja Vukovic, Rajarshi Das, Soundar Kumara
International Journal of Communication Networks and Distributed Systems 11(1), 11--25, Inderscience Publishers, 2013

Location-based insights from the social web
Yohei Ikawa, Maja Vukovic, Jakob Rogstadius, Akiko Murakami
Proceedings of the 22nd international conference on World Wide Web companion, pp. 1013--1016, 2013

Assessing service deployment readiness using enterprise crowdsourcing
Maja Vukovic, Jim Laredo, Yaoping Ruan, Milton Hernandez, Sriram Rajagopal
Integrated Network Management (IM 2013), 2013 IFIP/IEEE International Symposium on, pp. 984--989

Crowd-Enabled Technical Writing Services
Maja Vukovic, Valentina Salapura, Sriram Rajagopal
Services Computing (SCC), 2013 IEEE International Conference on, pp. 635--642

Operational Excellence in IT Services Using Enterprise Crowdsourcing
Maja Vukovic, Arjun Natarajan
Proceedings of the 2013 IEEE International Conference on Services Computing, pp. 494--501

Supporting collaborative decision processes
Roman Vaculin, Richard Hull, Maja Vukovic, Terry Heath, Nathaniel Mills, Yutian Sun
Proceedings of the 2013 IEEE International Conference on Services Computing, pp. 651--658

CrisisTracker: Crowdsourced social media curation for disaster awareness
J Rogstadius, M Vukovic, CA Teixeira, V Kostakos, E Karapanos, JA Laredo
IBM Journal of Research and Development 57(5), 4--1, IBM, 2013


2012

Hybrid Role Mining for Security Solution Service
Supreet Mandala, Maja Vukovic, Yaoping Ruan, Milton Hernandez, Jim Laredo
IEEE Services Computing Conference, 2012

Collective Intelligence Applications for IT Services Business
Maja Vukovic, Osamuyimen Stewart
IEEE Services Computing Conference, 2012

Increasing IT Service Quality using Collective Intelligence.
Maja Vukovic, Arjun Natarajan
Frontiers in Services, 2012

Human Service Interaction: Experiences and Challenges in IT Services
Maja Vukovic, Osamuyimen Stewart
Frontiers in Services, 2012

Improving Customer Care through Productivity Games.
Maja Vukovic, Valentina Salapura
Frontiers in Services, 2012

GCI 2012 Harnessing Collective Intelligence with Games
Markus Krause, Roberta Cuel, Maja Vukovic
Entertainment Computing-ICEC 2012, pp. 496--499, Springer Berlin Heidelberg

Collective intelligence for enhanced quality management of IT services
Maja Vukovic, Arjun Natarajan
Service-Oriented Computing, pp. 703--717, Springer Berlin Heidelberg, 2012

Hybrid Role Mining for Security Service Solution
Supreet Mandala, Maja Vukovic, Jim Laredo, Yaoping Ruan, Milton Hernandez
Services Computing (SCC), 2012 IEEE Ninth International Conference on, pp. 210--217

h-IQ: Human Intelligence for Quality of Service Delivery Data
Valentina Salapura Maja Vukovic Jim Laredo
IEEE Services Computing Conference, pp. 586--593, 2012

Towards Crowd-Driven Business Processes
Maja Vukovic, Claudio Bartolini
Handbook of Research on E-Business Standards and Protocols: Documents, Data and Advanced Web Technologies, 2012

Accelerating the Deployment of Security Service Infrastructure with Collective Intelligence and Analytics
Maja Vukovic, Sriram Rajagopal, Chris Giblin
IEEE Services Computing Conference, pp. 625--632, 2012

Collective Intelligence Applications in IT Services Business
Maja Vukovic, Osamuyimen Stewart
Services Computing (SCC), 2012 IEEE Ninth International Conference on, pp. 486--493

Privileged Identity Management in Enterprise Service-Hosting Environments
Maja Vukovic, Jim Laredo, Laura Luan, Milton Hernandez, Yaoping Ruan, Kumar Bhaskaran
NOMS, pp. 736--749, 2012

Service for crowd-driven gathering of non-discoverable knowledge
Jim Laredo, Maja Vukovic, Sriram Rajagopal
Service-Oriented Computing-ICSOC 2011 Workshops, pp. 283--294, Springer Berlin Heidelberg, 2012


2011

An assessment of intrinsic and extrinsic motivation on task performance in crowdsourcing markets.
Rogstadius, Jakob and Kostakos, Vassilis and Kittur, Aniket and Smus, Boris and Laredo, Jim and Vukovic, Maja
ICWSM11, 17--21, 2011
Abstract

Improving Situational Awareness in Emergencies through Crowd Supported Analysis of Social Media
Jakob Rogstadius, Vassilis Kostakos, Jim Laredo, Maja Vukovic
ECSCW 2011

Planning Based Service Composition
Maja Vukovi\'c, Peter Robinson
Electronic Business Interoperability: Concepts, Opportunities and Challenges, 210, Business Science Reference, 2011

Service for Crowd-Driven Gathering of Non-Discoverable Knowledge.
Sriram Rajagopal Jim Laredo Maja Vukovic
ICSOC, 2011

Motivating Online Crowds: Towards an Effective Incentives Framework
Erika Garces Vukovic, Maja
Frontiers in Services, 2011

Second international workshop on ubiquitous crowdsourcing: towards a platform for crowd computing
Maja Vukovic, Soundar Kumara
Proceedings of the 13th international conference on Ubiquitous computing, pp. 617--618, 2011

A real-time social media aggregation tool: Reflections from five large-scale events
Jakob Rogstadius, Vassilis Kostakos, Jim Laredo, Maja Vukovic
Workshop on CSCWSmart at ECSCW, 2011

Managing Enterprise IT Systems using Online Communities
Maja Vukovic Naik, Vijay
IEEE Services Computing Conference, pp. 552--559, 2011

Emerging theories and models of human computation systems: a brief survey
Rajarshi Das, Maja Vukovic
Proceedings of the 2nd international workshop on Ubiquitous crowdsouring, pp. 1--4, 2011

Towards Real-time Emergency Response using Crowd Supported Analysis of Social Media
Jakob Rogstadius, Vassilis Kostakos, Jim Laredo, Maja Vukovic
Proc. CHI Workshop on Crowdsourcing and Human Computation: Systems, Studies and Platforms, 2011

An Assessment of Intrinsic and Extrinsic Motivation on Task Performance in Crowdsourcing Markets
Maja Vukovic Jakob Rogstadius
International Conference on Weblogs and Social Media, 2011

Server hunt: Using enterprise social networks for knowledge discovery in IT inventory management
Polychronis Ypodimatopoulos, Maja Vukovic, Jim Laredo, Sriram Rajagopal
SRII Global Conference (SRII), 2011 Annual, pp. 418--425


2010

Crowd-driven processes: state of the art and research challenges
Maja Vukovic, Claudio Bartolini
Service-Oriented Computing, pp. 733--733, Springer Berlin Heidelberg, 2010

Towards a research agenda for enterprise crowdsourcing
Maja Vukovic, Claudio Bartolini
Leveraging Applications of Formal Methods, Verification, and Validation, pp. 425--434, Springer Berlin Heidelberg, 2010

PeopleCloud Service for Enterprise Crowdsourcing
Mariana Lopez, Maja Vukovic, Jim Laredo
Services Computing (SCC), 2010 IEEE International Conference on, pp. 538--545

Ubiquitous crowdsourcing
Maja Vukovic, Soundar Kumara, Ohad Greenshpan
Proceedings of the 12th ACM international conference adjunct papers on Ubiquitous computing-Adjunct, pp. 523--526, 2010

Challenges and experiences in deploying enterprise crowdsourcing service
Maja Vukovic, Jim Laredo, Sriram Rajagopal
Web Engineering, pp. 460--467, Springer Berlin Heidelberg, 2010

Peoplecloud for the globally integrated enterprise
Maja Vukovic, Mariana Lopez, Jim Laredo
Service-Oriented Computing. ICSOC/ServiceWave 2009 Workshops, pp. 109--114, Springer Berlin Heidelberg, 2010


2009

SolutionFinder: Intelligent Knowledge Integration and Dissemination for Solution Retrieval in IT Support Services
Huajing Li, Maja Vukovic, Gopal Pingali, Wang-Chien Lee
Services Computing, 2009. SCC'09. IEEE International Conference on, pp. 73--80

Crowdsourcing for enterprises
Maja Vukovic
Services-I, 2009 World Conference on, pp. 686--692


2008

Mining top issues from contact center logs for self help portals
Dinesh Garg, Nanda Kambhatla, Maja Vukovic, Gopal Pingali
Services Computing, 2008. SCC'08. IEEE International Conference on, pp. 171--178


2007

BlogIT: Multimedia Chronicling for Improved Capture, Sharing, and Retrieval of Solutions in Contact Center Applications
Maja Vukovic, Shahram Ebadollahi, Mark Podlaseck, Gopal Pingali
Multimedia and Expo, 2007 IEEE International Conference on, pp. 88--91

Application development powered by rapid, on-demand service composition
Maja Vukovic, Evangelos Kotsovinos, Peter Robinson
Service-Oriented Computing and Applications, 2007. SOCA'07. IEEE International Conference on, pp. 88--98

Context aware service composition
Maja Vukovic
Technical Report UCAM-CL-TR-700, University of Cambridge, Computer Laboratory, 2007

An architecture for rapid, on-demand service composition
Maja Vukovi\'c, Evangelos Kotsovinos, Peter Robinson
Service Oriented Computing and Applications 1(4), 197--212, Springer-Verlag, 2007

Support services: Persuading employees and customers to do what is in the community’s best interest
Mark Brodie, Jennifer Lai, Jonathan Lenchner, William Luken, Kavitha Ranganathan, Jung-Mu Tang, Maja Vukovic
Persuasive Technology, pp. 121--124, Springer Berlin Heidelberg, 2007


2006

Context aware service composition
Maja Vukovic, Peter Robinson
Proceedings of the Third UK UbiNet Workshop, Bath, UK, 2006


2005

SHOP2 and TLPlan for proactive service composition
Maja Vukovic, Peter Robinson
UK-Russia Workshop on Proactive Computing, Citeseer, 2005

su-chef: Adaptive coordination of intelligent home environments
Evangelos Kotsovinos, Maja Vukovic
Autonomic and Autonomous Systems and International Conference on Networking and Services, 2005. ICAS-ICNS 2005. Joint International Conference on, pp. 74--74

Goalmorph: Partial goal satisfaction for flexible service composition
Maja Vukovic, Peter Robinson
Next Generation Web Services Practices, 2005. NWeSP 2005. International Conference on, pp. 6--pp


2004

Ubiquitous system software
Michael W Bigrigg, HS Matthews, TC Hutchinson, F Kuester, Lu Yan, F Arcelli, C Raibulet, F Tisato, M Adorni, C Endres, others
Pervasive Computing, IEEE 3(3), 57--59, IEEE, 2004

Ubiquitous Service Discovery using TRIP
Philip Tuddenham, Maja Vukovic
UbiComp, 2004

A proposal for a semantic web service description format
Joachim Peer, Maja Vukovic
Web Services, pp. 285--299, Springer Berlin Heidelberg, 2004

Plan Based Application Modeling for Context Awareness
Maja Vukovic
Doctoral Colloquium, 2004


Adaptive, planning based, web service composition for context awareness
Maja Vukovic, Peter Robinson
International Conference on Pervasive Computing, Vienna, 2004