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Contact Information

Douglas Dykeman
Manager Systems Management
Zurich Research Laboratory, Zurich, Switzerland
ddyatzurich.ibm.com      +41dash44dash724dash83dash80


Doug Dykeman manages the Systems Management research group at the IBM Research - Zurich Laboratory. The focus areas of the team include:

  • Smart Grid: Optimization and data analytics to support the integration of renewable energy sources in the power grid. This is accomplished by balancing those variable sources of electricity generation with flexible electric loads, ranging from industrial loads such as freezer warehouses to smart homes and electric vehicles.
  • Performance Monitoring: Real-time monitoring of networks, clients, and servers, as well as the systems software (e.g., OS, file systems) and applications. The performance data is stored in a scalable manner, and flexible analytics functions simplify system problem determination and advanced functions such as anomaly detection.
  • Services Management: The goal of our research is to improve substantially and change fundamentally how IT services are delivered. Our approach is to design intelligent service systems that use data and analytics as the basis for understanding and implementing ongoing improvements in the efficiency and effectiveness of services over their whole lifecycle.

He has a Ph.D. in Computer Science from the University of Waterloo, Canada.