Melissa Cefkin is a business and design anthropologist specializing in workplace ethnography, services research, product and service design, and organizational learning. Her work currently focuses on the future of work and changing forms of work and labor. She manages the Work Design Innovation group in Almaden Services Research.

Melissa was previously a Director of User Experience and member of the Advanced Research group at Sapient Corporation and a Senior Research Scientist at the Institute for Research on Learning (IRL). She is the editor of Ethnography and the Corporate Encounter: Reflections on Research in and of Corporations (Berghahn Books, 2009) and serves as the President of the Board of the Ethnographic Praxis in Industry Conference (EPIC). A Fulbright award grantee, she has a PhD in anthropology from Rice University.