Laura Challman Anderson  Laura Challman Anderson photo       

contact information

Engagement Manager & Customer Project Advocate - Accelerated Discovery Lab (ADLab)
Almaden Research Center, San Jose, CA, USA



PhD Candidate in the Gateway PhD program - San Jose State University & Queensland University of Technology (QUT). Dissertation topic: Information Sharing in Virtual Collaboration.

Research interests include: Analytics, Collaboration, and Information Behavior, particularly Information Sharing. Also Distributed Teams; Project Management; Software Engineering; Knowledge Management; and Service Systems.



A Case Study: Designing the Service Experience for Big Data Discovery.  Cheryl A. Kieliszewski, Laura Challman Anderson, and Susan U. Stucky, Conference Proceedings, Applied Human Factors and Ergonomics (July, 2014)

The IBM Research Accelerated Discovery Lab. Laura Haas, Melissa Cefkin, Cheryl Kieliszewski, Wil Plouffe, Mary Roth, E. Kandogan, P. Schwarz, J. Hui, A. Cypher, I. Terrizzano, M. Bencala, L. Anderson, J. Vaughan, P. Selinger, R. Moore, O. Anya, P. Maglio, D. Pease, J. Janiak, J. Colino, G. Weber, M-T Schmidt. SIGMOD Conference Proceedings (June, 2014).

A Foundation for Discovery.  Bryan Langston, Ana Lelescu, Eric Louie, Isaac Cheng, Jacques Labrie, John Colino, Laura Anderson, Linda Kato and Ying Chen (April, 2014)  The Strategic IP insight Platform (SIIP): A Foundation for Discovery.  IEEE:  SRII Conference.

Carman, S. H., Strong, H. R., Chandra, A. A., Oh, S., Spangler, W. S., & Anderson, L. C. (Accepted; 2012). Predictive Value Of Comments in the Service Engagement Process. ASIST 2012. Presented at the American Society for Information Science Annual Meeting 2012, Baltimore, MD, USA: John Wiley and Sons.

Psaier, H., Anderson, L., Ludwig, H., & Shaw, B. (2012). Identifying and Managing Variation Scope in Service Management. IEEE 2012 World Congress on Services (Services 2012). Presented at the IEEE 19th International Conference on Web Services (ICWS 2012), Honolulu, Hawaii: IEEE Computer Society. Retrieved from To appear in IEEE ICWS 2012 Proceedings.

Rankin, Y.A, Enyedi, R., Anderson, L. & Martin, Aqueasha. (2012). The Other Side of the Coin: User Experience from an Industry Perspective. CHI 2012 Theories Behind UX Research and How They are Used in Practice Workshop. Austin, TX, May 6, 2012.

Anderson, L. (2012). Information Sharing in Virtual Collaboration - A Software Engineering Perspective. Work-In-Progress Poster presented at the 2012 ALISE Annual Conference. Extending our Reach: Expanding Horizons, Creating Opportunity, Dallas, TX, USA. Retrieved from

Anderson, Laura. (2011). Putting the “Information” into Information Technology: Reflections on a non-traditional LIS career. Presented at the Library 2.011 Web conference presentation, worldwide; virtual. Retrieved from

Strong, H. R., Zhou, R., Anderson, L. C., Oh, S., Chandra, A. A., Rankin, Y. R., Ludwig, H., et al. (2011). Translating between Technical Dialects. Presented at the INFORMS Annual Meeting 2011, Charlotte, NC, USA.

Shaw, B., Anderson, L., Blomberg, J., Cefkin, M., Ludwig, H., Rankin, Y., & Stucky, S. (2011). Drivers of Variation and Limits of Standardization in Complex Global Service Systems. Presented at the INFORMS 2011 Annual Meeting, Charlotte, NC, USA. Retrieved from

Ludwig, H., Rankin, Y., Enyedi, R., & Anderson, L. (2011). Process Variation Analysis Using Empirical Methods: A Case Study. In S. Rinderle-Ma, F. Toumani, & K. Wolf (Eds.), Business Process Management, Lecture Notes in Computer Science (Vol. 6896, pp. 62–65). Springer Berlin / Heidelberg. Retrieved from

Anderson, L., Shaw, B., & Thomas, J. (2010). Navigating the landscape: Making insight actionable and realizable. Presented at the CHI 2010 Bridging the Gap Workshop: Moving from Contextual Analysis to Design, Atlanta, Georgia.

Anderson, Laura Challman, Johns, K. M., Lichtsinn, M., Rhodes, J., Strong Jr, H. R., & Zhou, R. (2010). Enhancing Collaboration with IBM’s Rational Jazz (tm). Lecture Notes in Computer Science (Vol. 6470, pp. 501–514). Presented at the ICSOC - 8th International Conference on Service Oriented Computing, San Francisco, CA.

Chandra, A. A., Rhodes, J. J., Anderson, L. C., & Chandra, A. (2010). Unifying Costing and Pricing Business Process Models into an Extensible Framework. Conference Presentation presented at the 2nd Annual Complexity in Business Conference, Washington, DC. Retrieved from

Anderson, Laura, & Zhou, R. (2010). Integration of Project Management and Software Development Processes in a Complex Project. Conference Presentation presented at the INFORMS 2010 Annual Meeting; Topics in Project Management Cluster. Austin, TX, USA. Retrieved from

Maximilien, E. M., Ranabahu, A., Engehausen, R., & Anderson, L.(2009). IBM altocumulus: a cross-cloud middleware and platform. Proceedings of the 24th ACM SIGPLAN conference companion on Object oriented programming systems languages and applications (pp. 805–806).

Maximilien, E. M., Ranabahu, A., Engehausen, R., & Anderson, L. C. (2009). Toward cloud-agnostic middlewares. Proceeding of the 24th ACM SIGPLAN conference companion on Object oriented programming systems languages and applications (pp. 619–626).

Naghshineh, M., Ratnaparkhi, R., Dillenberger, D., Doran, J. R., Dorai, C., Anderson, L., Pacifici, G., et al. (2009). IBM Research Division cloud computing initiative. IBM Journal of Research and Development, 53(4), 1:1 –1:10. doi:10.1147/JRD.2009.5429055

Spohrer, J., Anderson, L., Pass, N., & Ager, T. (2008). Service science and service dominant logic. Otago Forum (Vol. 2, pp. 4–18).

Spohrer, J., Anderson, L. C., Pass, N. J., Ager, T., and Gruhl, D. (2008), Service science. Journal of Grid Computing, 6(3), 313–324.

Choy, D., Dievendorff, R., Dwork, C., Lotspiech, J., Morris, R., Pass, N., Anderson, L., et al. (1996). The Almaden distributed digital library system. Digital Libraries Research and Technology Advances, 201–220.

Choy, D. M., Dwork, C., Lotspiech, J. B., Anderson, L. C., Boyer, S. K., Dievendorff, R., Griffin, T. D., et al. (1996). A digital library system for periodicals distribution. Research and Technology Advances in Digital Libraries, 1996. ADL’96., Proceedings of the Third Forum on (pp. 95–103).

Anderson, L. C, & Lotspiech, J. B. (1995). Rights management and security in the electronic library. Bulletin of the American Society for Information Science and Technology, 22(1), 21–23.