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Nithya Rajamani
Services Researcher
nitrajamatin.ibm.com


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Nithya Rajamani is a Senior Software Engineer in IBM Research. She has been an active researcher in the area of Services Research since its inception in 2006 leading research projects to help understand and improve the effectiveness of service delivery by practitioners.

She until recently was a part of the Collaboratory for Service Science (CoSS) driving several multi-disciplinary research efforts jointly with the faculty from Indian School of Business (ISB), Hyderabad in the area of Service Science, specifically on the topics of Service Quality and Value. The research topics were designed to be complementary to IT specific services research efforts done within IBM Research and along 2 main themes - Service Value and Revenue Growth in Strategic Outsourcing (SO) engagements, Behavioral and other employee factors leading to employee performance and growth in Business Process Outsourcing engagements. Before that she led an innovative information management platform for Sales Executives in SO to enable reuse of sales assets across the client engagements while preserving client confidentiality.

Before her Services Research stint, she was in Software Research working primarily in the area of Distributed Computing. Having started her research career in the webservices and B2B protocols space, her first self-initiated research effort was to automate the testing and interoperability of webservices through Webservices Explorer. This went out as part of WSTK in Alphaworks and later into Eclipse tools. Over a period of 10 years in Research, she has collaborated across several divisions and executives on the projects (SWG, HiPODS, STG, GTS, ITS, S&D) and has demonstrated innovation and expertise in several technologies and IBM products.

She joined IBM T.J. Watson Research after her Masters in Computer Science from University of Illinois Urbana Champaign in Feb 2001. After 8 years in Watson, she moved to India and is currently a member of India Research Labs. She did her Bachelors in Computer Science from College of Engineering, Anna University in Chennai.